2-5 years in a support, technical support, or customer success role, preferably in a SaaS or fintech environment.
Exceptional problem-solving skills—you’re resourceful, detail-oriented, and able to think on your feet.
Technical aptitude, with experience troubleshooting API, ERP, or payment-related issues.
Accounting knowledge a plus.
Excellent written and verbal communication, with the ability to break down complex topics into clear, merchant-friendly explanations.
Ability to manage high ticket volume while maintaining high-quality responses.
Experience working with ticketing systems (HubSpot, Zendesk, Pylon, or similar) and creating self-service content.
SQL or data querying experience is a plus.
Ability to thrive under pressure, quickly assess problems, and deliver solutions in real-time. Experience working in a fast-paced startup or technical environment preferred.
Some level of out-of-hours coverage required, given we are a 24x7 SaaS operation.