Technical Support Engineer - VOIP & MSP

Job Title: Technical Support Engineer – VoIP & MSPLocation: Remote Job Type: Full-Time Job SummaryWe are seeking a highly motivated and experienced Technical Support Engineer with hands-on expertise in VoIP systems, Managed Service Provider (MSP) environments, and IT Support. The ideal candidate will be responsible for providing technical support, troubleshooting VoIP and network-related issues, managing client environments, and ensuring excellent customer service. Key Responsibilities• Provide Level 1 & Level 2 technical support to clients via phone, email, and ticketing systems. • Troubleshoot and resolve VoIP-related issues including call quality, SIP trunking, PBX systems, and handset configurations. • Support and maintain MSP client environments, including workstations, servers, networking equipment, and cloud services. • Monitor and respond to alerts generated by RMM and monitoring tools. • Diagnose and resolve network connectivity, DNS, DHCP, VPN, firewall, and wireless networking issues. • Configure and support VoIP platforms such as 3CX, RingCentral, Vonage, Dialpad, GoTo Connect, or similar solutions. • Manage Microsoft 365 environments, including Exchange Online, Teams, OneDrive, and SharePoint. • Perform user account administration through Active Directory and Azure Active Directory. • Document troubleshooting steps, resolutions, and technical procedures. • Escalate complex issues to senior engineers when necessary. • Participate in system deployments, migrations, and onboarding projects. • Maintain high customer satisfaction through professional communication and timely issue resolution.