Technical Support Lead (Asia Pacific incl. China coverage)

Airwallex Singapore, Singapore
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Minimum Qualifications:

  • 3+ years experience in people management, with success in directly managing Technical Support Engineers in APAC and China region
  • 5+ years experience in customer-facing technical support.
  • Bachelor degree or above in Computer Science or relevant majors.
  • Experience with REST, JSON, HTTP, HTTPS and SQL. Must be familiar with common HTTP errors and resolutions.
  • Proven experience and skills in troubleshooting and problem-solving technical issues.
  • Must have sufficient technical knowledge to communicate with software development teams.
  • Have familiarity with process to escalate system incidents and coordinate resolution.
  • Strong willingness to deliver exceptional customer service at scale.
  • Excellent written, verbal and in-person communication skills in both English and Mandarin

Preferred Qualifications:

  • Good to have technical knowledge: Python, Go.
  • Good to have monitoring tools knowledge: ELK, Splunk, Loki.
  • Experienced in e-commerce, payment, fin-tech industry is a plus.
  • Good command of English and Mandarin
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