Technical Support Team Lead | Telematics

In this role, you will:

• Provide guidance to the team on technical and procedural matters, ensuring smooth issue resolution.
• Support the professional development of team members and foster their competence growth.
• Prioritize, analyze, and assist in resolving incoming helpdesk tickets.
• Collaborate closely with the Sales department and the R&D team.
• Plan team resources and take part in the hiring process.
• Monitor team performance metrics and work to maintain or improve KPI results.
• Oversee and balance the team’s workload.
• Ensure high-quality team output and a strong customer satisfaction index.
• Create, improve, or initiate new and existing processes.
• Provide continuous and constructive feedback to the team and other stakeholders.
• Work in an agile environment and contribute to effective agile practices.

What we expect of you:

• Proficiency in English (B2 level or higher) as it will be your primary working language. Knowledge of the Spanish, French or Italian language is an advantage.
• Experience working with technical products.
• Organizational, results-oriented, and communication skills.
• Constructiveness, conscientiousness, and strong problem-solving skills.
• Strong analytical thinking and the ability to formulate proposals, insights, and solutions.
• Flexibility to adapt to changing technologies and processes.
• Management experience in customer service would be an advantage.
• Familiar with tools like GitLab or Jira.

What we offer:

• Great opportunities to grow in a strong and rapidly expanding company.
• Interesting and ambitious projects of industrial GPS tracking devices.
• Place where curiosity is key: here, we share knowledge and learn in training courses.
• Dynamic, challenging work environment and cooperation-based internal culture.
• Care about your emotional and physical well-being by offering flexible work schedules and health insurance.
• Company-paid sports activities (basketball, football, volleyball, yoga) and other sports events.
• Celebrating achievements and having fun together in team building, summer festivals, and other important occasions.
• Opportunity for solid bonuses when participating in the recommendation program.
• We delight with birthday and Christmas gifts and rewards on work anniversaries.
• Office snacks.

Salary:

We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise. The salary for this position ranges from 17 Eur/h up to 23 Eur/h (~2800 Eur—3800 Eur) pre-tax, depending on your experience and expertise, with the option to get bonuses.

*In an employment agreement, we specify and define a fixed (tariff) hourly salary rate before taxes.