Technical Support and Service Engineer

Our belief: • At SOLPLANET, we are driven by a simple idea: solar for everybody • We strive to create the best possible experience for distributors, installers and end users • That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are: • Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions • AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China • With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide • AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider • Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day

How you´ll help us: • Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels. • Provide commissioning support for Solplanet products, both remotely and on-site. • Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues. • Support pre-sales activities by providing technical consultancy during customer meetings when required. • Develop and maintain strong relationships with distributors, installers, EPCs and service partners. • Collaborate closely with the Sales team to strengthen customer relationships and support business development. • Work with Product Management, R&D and HQ teams to resolve technical issues and continuously improve products. • Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D. • Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance. • Support the qualification, onboarding and management of authorized service partners. • Coordinate inverter replacement activities, including logistics and product return management. • Accurately document technical cases and customer interactions using CRM systems. • Contribute to the successful launch and validation of new Solplanet products in the Italian market. • Continuously identify opportunities to improve products, technical processes and customer satisfaction.