Terminal Manager

Opportunity, growth, and meaningful rewards! We offer: 

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• *401(k) retirement plan
• *Company paid life insurance
• *Tuition reimbursement
• Employee discounts across all company brands
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $60,808.00 to $69,495.00 

This Terminal Manager Position Is for You, If You Enjoy: 

• As a Terminal Manager you are responsible for managing the stores within the terminal consistent with the short- and long-term interest of the company, its employees and its customers and ensuring the highest-level customer service possible.
• Working at the Newark Liberty International Airport

Terminal Manager Job Responsibilities: 

• Ensure the provision of the highest level of customer service possible, promoting quality customer service among staff by acting as a positive role model
• Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance & service and by motivating & developing staff
• Maintain staff levels that allow for the best possible customer service
• Carry out Supervisor performance evaluations and goal assessments and supports Supervisors for staff evaluations
• Organize and lead meetings with Shift Supervisors to ensure appropriate communication
• Ensures Supervisors are verifying staff positioning during the shift according to the shop activity and priorities
• Prepare work schedules to ensure the stores goals will be met through appropriate planning & organization
• Review sales by store, category and brand, compared to previous sales and budget
• Ensure that daily sales are being tracked by the Shift Supervisors and Sales Associates
• Analyze if any issue in the terminal/store might be affecting the weekly sales and take corrective actions if needed
• Review inventory cycle count plans for the stores, ensuring appropriate execution
• Identify any replenishment issues and take necessary action to correct them
• Ensures the store is in compliance with all Airport, Provincial and Federal laws/ regulations
• Manages the team to improve customer experience through excellent operation standards
• Manages marketing strategy, working with General Manager and Supervisory team, including price changes, merchandising standards, TSRP and promotional changeovers
• In conjunction with the General Manager, formulate the fiscal revenue, expense and profit goals as well as the inventory levels for the stores
• Ensure that goals will be met through appropriate planning and organization of staff, inventory and expenses and ensuring that staff are aware of sales goals
• Performs all other responsibilities as directed by the business or leadership team

Required Qualifications: 

• At least 2 years of previous management experience in a luxury retail setting
• Strong leadership skills with demonstrated ability to build effective teams and motivate employees
• Knowledge of effective merchandise presentation standards
• Understanding of Travel Retail concepts
• Experience with MS Office Programs

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Nearest Major Market: Newark
Nearest Secondary Market: New York City

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