Tier 1 Technical & Billing Support Agent - Fully Remote

The Client Services Onboarding team currently has a vacancy for a Customer Service Representative who will be responsible for providing customer support – that includes information sharing and resolving technical and billing related queries.

Job Output: o Responsible for customer interactions that result in resolved technical, billing and account queries. o Identify and understand customer needs. o Provide solutions to technical and account management queries. o Resolved customers’ queries, and complaints and manage objections effectively to increase customer satisfaction. o Deliver exceptional service to customers in all interactions. o Diligently execute escalations beyond 1st line support. o Record accurate summaries of customer interactions in the company business system. o Utilise all available tools and resources to resolve customer queries completely.

Skills and Competencies: o Call Centre o Technical Support o MS Office Suite o Conflict Resolution o Technical Literacy o Analytical o Strong written/verbal communication skills o Customer Service focused. o Assertiveness o Tact and ability to negotiate. o Listening and questioning skills o Troubleshooting skills o Objection handling o Attention to detail. o Numerical skills Excellent o Communication Skills