Trade Platform Operations Lead

Trade Platform Operations LeadLocation: Fully Remote Reports to: CEO initially, transitioning to CTO Team: Hands-on team lead with hiring authority About the RoleWe are looking for a Trade Platform Operations Lead to take end-to-end ownership of our MT4/MT5 platform operations. The current environment is outsourced and experiencing client-facing incidents with direct financial impact. Your first priority will be to establish reliable uptime and incident baselines, then build the monitoring, recovery, and operational capabilities needed to bring MT4/MT5 fully in-house. This is a hands-on turnaround and build role with direct CEO visibility and significant autonomy. Key Responsibilities• Take ownership of MT4/MT5 infrastructure, stability, uptime, and performance. • Audit the existing setup and establish reliable uptime, incident, and MTTR baselines. • Build monitoring and observability using Grafana, Prometheus, Datadog, or equivalent. • Develop incident-response, recovery, and preventive-maintenance playbooks. • Lead critical production incidents and root-cause analysis. • Reduce client-facing incidents and improve platform reliability. • Build and manage a small 24/7 platform operations team. • Hire, mentor, and establish timezone coverage and escalation procedures. • Manage relationships with MetaQuotes, Microsoft, and infrastructure vendors. • Support network-access and infrastructure initiatives required for independent platform operations. • Report reliability metrics, risks, and progress directly to senior leadership. • Transition MT4/MT5 operations from outsourced to fully internal ownership.