Trainer & Admin BPO Officer

About Amartha At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2026, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About the Role As a Trainer & Admin BPO Knowledge, you’ll play a key role in improving Amartha’s customer experience through training, knowledge management, and employee engagement initiatives. In this role, you’ll be responsible for identifying learning needs, developing and delivering training programs, creating operational guidelines, and ensuring that all CX teams are well-equipped to deliver excellent service. You’ll also help maintain a strong knowledge base by creating help center articles and engagement activities that support continuous learning within the team. This position is perfect for someone who’s detail-oriented, customer-focused, and passionate about people development and service quality improvement.

Responsibilites : • Focus for Chatbot improvement • Training for Chatbot/intens ZD • Optimizing zendesk chatbot • Manage performance chatbot • Create and Perform TNA/LNA • Create training classes according to needs • Conduct proper training for all employees, both product and soft skills • Create and ensure the guidelines used by employees are appropriate • Create monthly quiz • Create help center articles • Create engagement events for all operations