UX Researcher and Service Designer - A26286

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed-term contract role.

What will you do? We are looking for a UX Specialist to help shape intuitive, usable and adoption-ready experiences for JTC’s Digital Factory Platform. The platform is designed as a self-service, governed and automation-led foundation that enables product teams, developers and business stakeholders to move digital and AI-enabled products from idea to production faster, safer and with clearer accountability. This role sits within the Platform & Software Engineering Division and will focus on user research, service design, workflow design, information architecture, dashboard design and end-to-end journey mapping across complex operational workflows. The successful candidate will translate user needs, platform capabilities and governance requirements into clear self-service experiences, developer workflows and role-based dashboards that improve adoption, productivity and decision-making. The role also requires strong AI literacy and familiarity with AI-enabled design tools such as Figma, using them responsibly to accelerate research synthesis, ideation, prototyping and design iteration.

1. Lead user research and usability testing for internal and enterprise products, including interviews, contextual inquiry, surveys, prototype testing and adoption feedback loops.
2. Design self-service platform experiences for product teams, developers, business users and operational stakeholders, reducing friction across access, onboarding, provisioning, deployment and support workflows.
3. Map end-to-end user journeys across complex operational workflows, identifying pain points, handoffs, dependencies, governance controls and opportunities for simplification.
4. Apply service design methods to define service blueprints, backstage processes, touchpoints, roles and ownership across platform and product delivery journeys.
5. Design developer workflows and platform interaction patterns covering golden paths, environment provisioning, deployment requests, access management, documentation discovery and operational support.
6. Create wireframes, prototypes, interaction flows, information architecture and design specifications that can be iterated with users and implemented by engineering teams.
7. Design role-based dashboards and views that present the right information to different stakeholder groups, including developers, product owners, operations teams, security, finance and leadership.
8. Develop clear data visualization patterns for platform metrics such as adoption, delivery progress, service health, cost, incidents, compliance posture and user feedback.
9. Collaborate closely with product owners, engineers, architects, security, finance, operations and business stakeholders to ensure UX decisions are practical, evidence-based and aligned to platform outcomes.
10. Document design principles, reusable UX patterns, user journeys, design decisions and research insights to improve consistency, maintainability and knowledge retention.