UX Researcher and Service Designer - Public Sector (Part-Time)

This role in Xtremax is focused on improving the citizen service journey by uncovering user needs, analyzing data, and applying design thinking to inform product strategy, development, and design decisions. The UX Researcher and Service Designer will be responsible for generating insights, mapping user experiences, and collaborating across teams to design seamless and impactful digital services. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies. Responsibilities• Review and analyse findings from previous usability testing sessions to identify usability issues and prioritise design improvements. • Translate user feedback into intuitive, user-centred interface and interaction designs. • Design user flows, information architecture, wireframes, mock-ups, and interactive prototypes for existing digital products. • Improve the overall user experience by simplifying workflows, navigation, accessibility, and visual consistency. • Create high-fidelity UI designs that align with established branding and design guidelines. • Work closely with product owners, business stakeholders, and developers to ensure design feasibility and successful implementation. • Validate proposed design improvements through stakeholder reviews, usability evaluations, and iterative design refinement. • Prepare design specifications and support developers throughout implementation and UAT. • Ensure responsive and accessible designs that comply with WCAG and Singapore Government digital standards where applicable.