User Support Specialist

We are looking for an external consultant, User Support Specialist (24/7), to join our team and provide technical support services across end-user environments. The role focuses on incident resolution, service request fulfilment, and user support activities within structured IT service management environments, ensuring high-quality support across hardware, software, and digital workplace services.

Key Responsibilities• Provide high-quality technical support to internal and external users • Handle service requests and incidents via portal, phone, email, or in person • Troubleshoot and analyse technical issues and propose solutions or workarounds • Escalate complex issues to specialised support teams when required • Support user guidance and provide technical advice • Contribute to knowledge base development and documentation • Support continuous improvement of support services • Prepare and manage digital workplace environments (installation, configuration, replacement of equipment) • Participate in workplace improvement initiatives and rollout activities • Ensure high levels of customer satisfaction and service delivery