VIP Coordinator

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace. We are on the lookout for a VIP Coordinator to join our company. Responsibilities: • Handle incoming chat messages from VIP clients, providing prompt, accurate, and high-quality support. • Ensure professional and customer-oriented communication with clients. • Monitor client activity and account status in the CRM system. • Maintain accurate and up-to-date records of client inquiries and account information. • Escalate complex cases to senior specialists or VIP managers when necessary. • Follow company service standards and internal procedures. • Collaborate with CRM, Payments, and Marketing teams as needed. • Inform clients about available bonuses, promotions, and personalized offers (based on templates and guidelines).