VIP Manager

This is a hands-on role for someone who understands the real-money gaming space, enjoys building genuine player relationships, and knows how to combine great service with a data-driven approach.

What You'll Do

• Own a portfolio of VIP players, building strong, long-term relationships and acting as their primary point of contact.
• Deliver personalized communication, rewards, and experiences based on individual player needs and behavior.
• Drive retention and reactivation initiatives by monitoring player activity and identifying opportunities to increase engagement and lifetime value.
• Handle VIP requests, issues, and escalations with responsiveness, professionalism, and discretion.
• Work closely with Product and Marketing teams, sharing VIP player feedback and insights to deliver a seamless player experience.
• Ensure VIP interactions follow responsible gaming principles and relevant regulatory requirements
• Continuously look for ways to improve the VIP experience, processes, and overall player journey

What We're Looking for

• 3+ years of experience in VIP Management, or a similar player-facing role within real-money gaming, skill-based gaming, iGaming, online casino, sports betting, sweepstakes, or fantasy sports
• Strong understanding of VIP player behavior, retention, and engagement, with proven experience managing high-value player relationships and delivering personalized service.
• Comfortable working with player data and using insights to guide communication, rewards, and retention initiatives
• Strong problem-solving skills and the ability to handle sensitive or high-priority player issues calmly and professionally
• Strong ownership mindset and ability to work independently in a fast-moving environment
• Excellent written and spoken English, with strong communication and relationship-building skills.
• Availability to work primarily in US time zones and occasionally on weekends when needed.