Virtual Assistant - Guest Booking

About HuzzleAt Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time Engagement: Independent Contractor

About the CompanyOur client is a growing hospitality group managing a portfolio of boutique hotels, charming Bed & Breakfasts, and premium short-term rental apartments. Their focus is on delivering exceptional guest experiences through personalized service, operational excellence, and seamless technology-driven hospitality management. They are seeking an experienced and highly organized Guest Relations & Bookings Manager to oversee guest communications, reservations, and operational coordination across multiple properties and booking platforms. Job SummaryAs the Guest Relations & Bookings Manager, you will take full ownership of the guest journey — from handling inquiries and reservations to managing guest issues and ensuring smooth check-ins across hotels and short-term rental properties. This role is ideal for a hospitality professional with strong experience in both traditional hotel operations and short-term rental management systems. You should be confident managing multiple booking channels, resolving guest concerns efficiently, and working independently in a fast-paced remote environment.

Key Responsibilities• Serve as the primary point of contact for guests before, during, and after their stay, ensuring prompt and professional communication across multiple channels. • Manage guest requests including early check-ins, special accommodations, access support, and property-related inquiries. • Handle guest complaints, urgent issues, and after-hours support with professionalism and efficiency. • Coordinate with housekeeping, maintenance teams, local hosts, and on-site hotel staff to resolve operational and guest-related concerns. • Monitor and respond to guest reviews across Airbnb, Booking.com, Expedia, Google Reviews, and other booking platforms. • Manage reservations, calendar availability, and rate synchronization using Guesty and Uplisting. • Oversee listings and inventory across Airbnb, Booking.com, Expedia, and direct booking channels. • Process cancellations, booking amendments, no-shows, and rebooking requests accurately while adhering to company policies. • Prevent overbookings and efficiently manage room and apartment allocations across the portfolio. • Handle OTA disputes, guest claims, and chargeback cases professionally and effectively. • Support pricing optimization and occupancy management using revenue and dynamic pricing tools. • Ensure smooth guest check-ins, turnovers, and day-to-day operational workflows across all properties. • Maintain accurate guest records, reports, reservation documentation, and administrative systems. • Improve and maintain SOPs, operational processes, and automated guest messaging workflows. • Assist with operational improvements and system optimization initiatives to enhance efficiency and guest experience.