Virtual Medical Front Desk / Medical Receptionist - Pain & Spine

We are seeking a Bilingual (English/Spanish) Virtual Front Desk / Medical Receptionist to support a busy U.S.-based Pain Management and Spine practice. This is a full-time remote position for a highly organized, patient-focused professional who thrives in a fast-paced medical environment. The ideal candidate has experience supporting a U.S. medical practice, is comfortable handling a high volume of patient calls, scheduling appointments, managing electronic medical records, and assisting with insurance-related administrative tasks. Experience with eClinicalWorks (eCW) is strongly preferred.

Responsibilities:• Answer high-volume inbound patient calls professionally and courteously. • Make outbound calls for appointment confirmations, rescheduling, reminders, and follow-up. • Schedule, reschedule, and cancel patient appointments while managing multiple provider calendars. • Register new patients and update demographics, insurance information, and medical records in the EMR. • Manage and maintain accurate patient records in eClinicalWorks (eCW). • Verify insurance eligibility and benefits prior to appointments. • Assist with prior authorizations, referrals, and other insurance-related administrative tasks as needed. • Route messages, prescription refill requests, and clinical inquiries to the appropriate provider or department. • Coordinate with providers, clinical staff, imaging centers, and pharmacies to ensure continuity of patient care. • Maintain HIPAA compliance and protect patient confidentiality at all times. • Provide exceptional customer service while ensuring a positive patient experience.