Virtual Medical Receptionist / Patient Care Coordinator Bilingual

We are seeking an experienced Virtual Medical Receptionist / Referral Coordinator to join our growing healthcare team. This is a fast-paced, patient-facing position requiring excellent communication, strong organizational skills, and previous experience supporting U.S. medical practices. The ideal candidate will be responsible for managing a high volume of inbound and outbound patient calls, coordinating referrals, scheduling appointments, verifying insurance eligibility, and ensuring patients receive timely follow-up throughout the scheduling process. Experience with eClinicalWorks (eCW) is highly preferred.

Key Responsibilities• Answer and manage high-volume inbound and outbound patient calls. • Contact new referrals within 24–48 hours of receipt. • Schedule new patient appointments while meeting scheduling goals. • Confirm, reschedule, and cancel appointments as needed. • Verify insurance eligibility and benefits before appointments. • Manage referral workflows and ensure timely patient outreach. • Coordinate scheduling based on insurance requirements, including authorization timelines. • Maintain accurate patient documentation within eClinicalWorks (eCW). • Provide outstanding customer service while maintaining HIPAA compliance. • Collaborate with providers and office staff to optimize scheduling and patient flow.

Success Metrics• Contact all new referrals within 24–48 hours. • Schedule 30+ new patients per month from approximately 40–50 monthly referrals. • Verify insurance eligibility accurately and in a timely manner. • Maintain excellent patient satisfaction through responsive communication and efficient scheduling.

This is an excellent opportunity for a detail-oriented healthcare professional who enjoys working in a fast-paced environment and is passionate about delivering an exceptional patient experience.