Virtual Medical Receptionist - Bilingual

We are seeking a professional, reliable, and customer-focused Virtual Medical Receptionist to support our busy medical practice. This role is responsible for providing exceptional patient service by answering incoming calls, managing appointment scheduling, and following up with patients who have missed or canceled appointments. As the employee becomes comfortable with these core responsibilities, additional administrative duties will be introduced.

Key Responsibilities• Answer incoming patient calls in a professional and friendly manner. • Schedule new and follow-up patient appointments. • Cancel and reschedule appointments as requested. • Contact patients to follow up on missed or canceled appointments and assist with rescheduling. • Transfer calls to the appropriate office staff when necessary. • Accurately document patient interactions and appointment updates. • Maintain organized calendars and ensure scheduling accuracy. • Provide excellent customer service while maintaining patient confidentiality. • Assist with additional administrative tasks as responsibilities expand.

What Success Looks LikeThe ideal candidate will be dependable, personable, and proactive, with the ability to provide outstanding patient support while efficiently managing appointment scheduling and follow-up communications. As they demonstrate proficiency in the core responsibilities, additional administrative tasks and opportunities for growth will be added to the role.