What you will be doing

As a key part of the Customer Sales Support Center（CSSC) Back Office team, you'll create impact by delivering quick, high-accuracy technical solutions that empower customers and sales partners to select the right Grundfos products for their applications.

Your main responsibilities include:

• Provide technical assistance on product sizing, applications, system solutions, accessories, installation, and pricing to ensure optimal functionality
• Process and follow up on customer inquiries and special orders within Service Level Agreements, coordinating with product segments and suppliers as needed
• Support sales teams on tenders and projects by providing dimensions, specifications, calculations
• Ensure customer master data accuracy by coordinating updates with CMD specialists
• Coordinate with service and logistics functions to improve customer satisfaction and resolve technical issues
• Assist in delivering technical training for Front Line staff, external sales teams, and partners

What makes you a great fit

Above all, you are a detail-oriented technical professional with strong communication skills, a genuine eagerness to learn, and a commitment to delivering fast, accurate customer support. We would also imagine that you have:

• Bachelor's degree in hydraulic machinery, electrical machines, environmental engineering, power electronics, control systems
• 2+ years of experience in application engineering or technical support roles
• Previous customer service experience with strong organizational skills and accountability
• Working knowledge of SAP (CRM/C4C/SD) and MS Office applications
• Good written English communication skills

It is a plus if you also:

• Effective time management and ability to perform well under pressure
• Strong collaboration skills with the ability to build trusting relationships across internal and external stakeholders
• Familiarity with pump products, type keys, and application knowledge

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

Information at a Glance

Job details

Workplace:  Hybrid (office and home-working)

Job Location:  Changshu, Jiangsu, China

Contract Type:  Full-Time

Employment Type:  Regular

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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Grundfos Holding A/S Poul Due Jensens vej 7 8850 Bjerringbro, Denmark Tel.: +45 87501400 | Fax +45 87501402

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