eCommerce BAM

Colgate-Palmolive Company Ohio, United States of America

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Job Description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Information at a Glance

Job Title: eCommerce BAM - Contract

Travel Required?: Travel - up to 10% of time

Posting Start Date: 06/05/2026

Hybrid

No Relocation Assistance Offered
Job Number #172533 - Toronto, Ontario, Canada

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Job purpose

The Hill’s eCommerce Business Account Manager (BAM) is primarily responsible for Amazon and Chewy accounts. The BAM’s focus is building profitable net sales, market share, share of digital shelf and distribution in the customers within their area of responsibility.
In addition to being the primary contact, the ecommerce BAM is also responsible for implementing Hill’s RE & brand strategies to accelerate growth and market share while monitoring our 6P+A (Price, Promotion, Distribution & Visibility of our Products, POP Content, Ratings & amp; Reviews and Availability) performance with eCommerce customers to improve the Customer experience online.

Key accountabilities and responsibilities

Leads change and proactively maintains a detailed understanding of the customers and the drivers of growth.
Liaise with the analytics team, leveraging complex data sets and analytical tools to diagnose business opportunities and challenges
Develops and implements joint growth plans and initiatives with the customer to achieve the commercial goals.
Monitors customer performance to ensure commercial plans are executed in line with agreements and to the desired Hill’s standard
Utilize measurement tools such as Tableau, Domo, Numerator, and Profitero to track eCommerce KPIs
Leads and manages the annual budgeting process to forecast sales volume, GTN and A&P spend and to develop and deliver presentations to leadership and\or executive teams
Manage customer payments
Collaborates with Hill’s Commercial Team and eComm Marketing Manager to execute the Hill’s vet/pet channel brand strategies.
Contribute ideas and feedback to initiatives aimed at customer growth

Measures of success

Improvement eCommerce KPIs (incl. net sales), market share, 6P+A score

In short

You are an experienced sales person, have a proven track record, and are looking for a challenge in a growing team. You have rich experience in an eCommerce environment. You are service-oriented: you don’t work for yourself, but for our teams and our customers. You enjoy the idea of ‘building relationships’, and negotiating with/ selling to customers. Besides that, you have a pragmatic way of working and are not afraid to ‘get your hands dirty’. You are able to collect learnings from multiple initiatives and able to share these in a structured & practical way to the local teams

Required qualifications (knowledge and skills)

BS/BA degree or equivalent required
Strong computer skills in Excel, Tableau and Google Suite

Experience

Possesses 3+ years sales experience with online sales
Experience in customer management

Your profile (behaviors & soft skills)

Strong computer skills in Excel, Tableau and Google Suite
Analytical and always seeks to develop win-wins for Hill’s and its clients
Works effectively across functions, channels, & categories to align priorities, solve problems, optimize resources, and drive effective execution
Creative problem-solver, who embraces the test & learn mindset
Excellent business presentation ability, skilled communicator and interacts with key stakeholders
Digitally savvy and curious, understands the dynamics of eCommerce
Agile mindset, able & willing to constantly adapt to changing realities
Fluent English speaker, additional languages are certainly a plus

Travel Requirements - 10 %

Compensation
Salary Range $94,770.00 - $110,565.00 CAD per year

Pay is based on several factors including but not limited to experience, education, skills and work or office location. In addition to your salary, Colgate-Palmolive Canada Inc. / Hill’s Pet Nutrition Canada Inc. offers a performance based bonus and competitive benefits package.

This position is for an existing vacancy.

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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