eMPF Centre Executive 1

hktservice Alaska, United States of America

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Working Locations: 灣仔 / 荃灣 Wan Chai / Tsuen Wan

Working Hours (5.5 days work): Mon to Fri 09:00-18:00; Sat 09:00-13:00

Your role:

Provide counter service to walk-in and pre-booked customers at service centre
Solve MPF related enquiries and complaints effectively
Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public
Perform services according to company rules and relevant regulatory requirements

To succeed in this role:

Form 5 or above with customer service / service counter experience
Fresh graduates with good communication skills are also welcome
Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites)
Good communication and presentation skills and frontline experience
Patient and enjoy team play
Familiar with checking customer profile with back-office system
Fluent in English or Mandarin is a plus

Ref ID: 57108

Location:

HK, HK, HK

Business Unit: Commercial Group

Full Time/ Part Time: Full Time

Job Function: Customer Service

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