Seller Support Specialist

Date: Jul 15, 2026

Location: TEMPE, AZ, US, 85283-4475

Company: Grainger Businesses

 Work Location Type: Hybrid    

Req Number 332833

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.  For more information, visit www.grainger.com.

Compensation

This position is hourly. The anticipated base pay compensation range for this position is $20.15  and $25.20.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

Grainger Benefits

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.  

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

For additional information and details regarding Grainger’s benefits, please click on the link below:

Grainger Benefits

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Seller Support Specialist provides seller-facing operational support by coordinating sales support activities, researching products and systems, and preparing accurate customer-ready proposal materials. The role partners with Sellers, Sales Leaders, and internal teams to clarify needs, organize information across multiple touchpoints, and support timely issue resolution. The position follows established processes, applies sound judgment within defined guidelines, and helps improve seller experience through feedback and process improvement. The role supports consistent service delivery, accuracy, and responsiveness across the sales support workflow. Candidate must have prior Grainger CSC experience. 

You Will

• Coordinates seller support activities across Sellers, Sales Leaders, and internal partners to support timely and accurate resolution of customer and sales support needs.
• Gathers and clarifies customer, product, and opportunity requirements to support proposal preparation and effective next-step coordination.
• Performs product, pricing, system, and process research using established resources and internal tools to support seller requests.
• Organizes, validates, and updates information from multiple systems and partners to produce accurate customer-ready sales support materials.
• Partners with Sales and internal service teams to communicate status, resolve issues, and maintain alignment on open opportunities.
• Applies established procedures and service standards to complete support work accurately, escalate exceptions, and maintain workflow quality.
• Identifies recurring issues and process gaps, shares observations with leadership, and supports continuous improvement efforts within the seller support process.
• Supports first-contact resolution when possible and routes work appropriately when additional review, research, or action is required.

You Have

• High School Diploma/GED or equivalent experience required

• 2+ years prior customer service center experience required

• Knowledge of customer service, contact center, or sales support processes used to manage requests, coordinate follow-up, and maintain service quality.

• Knowledge of Microsoft Excel and related business tools used for data entry, sorting, formatting, review, and basic analysis.

• Experience using Grainger internal systems (SOE, CRM, ERMS) and established procedures to research products, document activity, and prepare accurate support outputs.

• Experience working with cross-functional partners to resolve customer or seller issues, manage priorities, and escalate exceptions appropriately.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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© 2026. W.W. Grainger, Inc. All Rights Reserved. From Fortune. © 2026 Fortune Media IP Limited All rights reserved. Used under license. Fortune World’s Most Admired and Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, W.W. Grainger.

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